FAQs

Just Click the Blue VIP Program button on the top right of the web page. Or

You can join The Cauldrons Cafe & Emporium VIP Program by signing up
in store by scanning the QR code located in the or store.

The purpose of this program is to provide members with rewards points in respect of each eligible purchase made at the The Cauldrons Cafe & Emporium store and online at www.thecauldronsemporium.com.au.

The Cauldrons Cafe & Emporium VIP Program is conducted by The Cauldrons Cafe & Emporium (ACN 65 100 300) of 3325 Pacific Hwy Slacks Creek QLD 4127.

You can only become a member of the The Cauldrons Cafe & Emporium
VIP Program if you are aged eighteen (18) years or over and a legal
resident of Australia or New Zealand.

In order to join The Cauldrons Cafe & Emporium VIP Program, you must
provide the following information at the time you sign up:

(i) A member name (first and last name);
(ii) Valid email;
(iii) Postcode;
(iv) Phone number; and
(v) Date of Birth.

You must ensure that you keep your email address operational and notify us by contacting The Cauldrons Cafe & Emporium if you change it. You
will not receive important program notifications if you fail to do so.

Offers are not valid in conjunction with any other offer and can only be used 1 at a time.

You will earn VIP Points every time you make an eligible purchase of
products at The Cauldrons Cafe & Emporium and online at:
www.thecauldronsemporium.com.au.

Eligible purchases are defined
as any merchandise available for purchase at The Cauldrons Cafe &
Emporium Store, and online excluding gift cards. (You will not earn The Cauldrons Cafe & Emporium VIP Points upon purchase of a gift card.


The Cauldrons Cafe & Emporium VIP points cannot be earnt on any
additional service fees incurred such as delivery or postage charges.

To earn points for purchases, you must provide your current The Cauldrons Cafe & Emporium QR code at the time of purchase.

The Cauldrons Cafe & Emporium VIP Program may be used for purchases
made instore or online.

Points, rewards and exclusive offers can only be redeemed at The Cauldrons Cafe & Emporium and cannot be used in conjunction with other offers or from any other retailer.

You will earn 0.5 points for every AUD $1.00 spent on eligible purchases. Unless otherwise stated with any current promotion.

The Cauldrons Cafe & Emporium VIP Points do not have a cash value.
Points may be accumulated to earn members a discount on eligible
purchases.

Yes, you will earn The Cauldrons Cafe & Emporium Points on eligible purchases made by you with gift cards.

Earned The Cauldrons Cafe & Emporium VIP Points will be added to your account when the transaction is completed.

Once your points balance reaches the appropriate amount for each offer you will be able claim and redeem your VIP points for your next
purchase.

No, it is not possible to redeem The Cauldrons Cafe & Emporium VIP
Points during the same transaction in which they are earned.

No, points may not be redeemed against the purchase of gift cards.
However, you will earn The Cauldrons Cafe & Emporium VIP Points when you use a valid gift card to make an eligible purchase.

No, The Cauldrons Cafe & Emporium VIP Points have no cash value, and
cannot be redeemed for cash.

In cases where the discount earned through redemption of The Cauldrons Cafe & Emporium VIP Points exceeds the value of the purchase, change will not be given.

No, VIP Points cannot be purchased, transferred or redeemed for cash.

If you return products for refund, any points earned for the purchase
will be deducted from your account balance, and any points which were
redeemed in connection with the purchase will be added to your account
balance.

Yes, all The Cauldrons Cafe & Emporium VIP Points expire two (2) years after they are earnt if they have not been redeemed.

You may cancel your The Cauldrons Cafe & Emporium VIP membership by contacting the The Cauldrons Cafe & Emporium. You may be asked
security questions related to your account to verify that it is your
account. Any accrued The Cauldrons Cafe & Emporium VIP Points will
be forfeited at the time of cancellation.

If you fail to meet or observe any of these Terms and Conditions, The
Cauldrons Cafe & Emporium reserves the right, at its sole discretion, to terminate your membership with immediate effect.

No compensation will be offered for points earned if your The Cauldrons Cafe & Emporium VIP membership is terminated.

The Cauldrons Cafe & Emporium reserves the right to cancel or remove points which have been issued to your account by mistake or due to a system or human error. We will not tolerate deliberate misuse of the system when/if an error in the number of points occurs and such misuse will lead to termination of the member's account and a ban on
future use.

Yes, The Cauldrons Cafe & Emporium reserves the right to cancel or
substantially modify the The Cauldrons Cafe & Emporium VIP Program or these Terms and Conditions at any time.

If The Cauldrons Cafe & Emporium does so, you will be notified by email one (1) month prior to the cancellation or any substantial modification.

Your personal information will be handled by The Cauldrons Cafe &
Emporium in accordance with its privacy policy, a current copy of which may be accessed at
https://thecauldronsemporium.com.au/pages/privacy-policy (Privacy
Policy).

The Cauldrons Cafe & Emporium's Privacy Policy will be updated from time to time and posted on its website. By participating in the The Cauldrons Cafe & Emporium VIP Program, you acknowledge that
you have read and accept the current Privacy Policy.

Personal information provided by you in connection with the The Cauldrons Cafe & Emporium VIP Program will be used for the primary purpose of
enabling The Cauldrons Cafe & Emporium to administer the The
Cauldrons Cafe & Emporium VIP Program and those secondary purposes disclosed in the Privacy Policy.