Returns Policy

We make every effort to ensure the quality of our products. In the unlikely event that the product you have purchased is faulty we will be happy to provide a solution for you.

  • In the event of a faulty product, you must notify us of the fault immediately. Prolonged delay may limit the resolution and you may only qualify for a partial solution. 
  • All products are covered by the consumer guarantee relating to manufactures warranty.
  • Proof of purchase is required for all exchange and return transactions. 
  • Items that have been damaged whilst being used in an unreasonable way, or have been damaged whilst being packed down may not qualify for an exchange or refund. 
  • All refunds are processed the same day, and are subject to bank processing times. 
  • If the product is unavailable, we will give you the option to use the value towards the purchase of a greater priced item.
  • The Cauldrons Cafe & Emporium is not liable for any additional charges required to ‘return’ the item. 
  • The Cauldrons Cafe & Emporium does not offer a refund for ‘change of mind’ on the items. 
  • The cost of freight for the returned product will be your responsibility. 
  • In all cases involving a faulty item, the fault is to be determined and confirmed by The Cauldrons Cafe & Emporium prior to any resolution.